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Technology Services


We transform problems into ideas and ideas into solutions through technology consulting & software development. We extensively work with entreprenuers and startups, listening to them and carefully evaluation options to ensure a feaible solution through technology. From Design to Prototype to Production and more, we collaborate with you through the journey offering unique and innovative recommendations.

Technology Stack

CASE STUDIES - Bigdata


Requirement: Our client is a leading advertising and publishing company with global presence. They are venturing into the ondemand media streaming vertical. The biggest challenge is dealing with competition with the likes of Netflix, Amazon Prime, Disney+, etc. The need of the hour was finding a way to get inputs about the target audience, kind of media, delivering the right content and personalization of data.

Solution: Bigdata solution was developed to analyse individual user behaviors, such as the videos watched, the catalogs clicked on, the programs scheduled for recording, average video view time, etc. Video recommendation engine architecture was designed to achieve the desired results.

  • 1. open source Hadoop architecture as the big data foundation.
  • 2. Raw user data collection from different sources.
  • 3. User data processed and analysed within Bigdata framework.
  • 4. Enduser enjoys the personalized content delivered on various interfaces.
  • 5. Implementing machine learning and predictive analytics to enable recommendation engine to become more accurate, thus boosting user satisfaction and retention.


Results: Bigdata solution that....


  • 1. Systematically analyses individual user behaviors, demographics, etc.
  • 2. Serves as a tool for marketers for mining user personas for delivering relevant content.
  • 3. Processes massive amount of data in fraction of seconds. Personalized results loaded to search engine.
  • 4. End users get their favorites videos as recommendation.

CASE STUDIES - TRACKING



Problem Statement: We were working with a Dubai based logistics company to improve the customer satisfaction and enhancing the repeat customer footfalls.

Analysis: our expert team conducted an extensive study on the process and systems to look for areas which can be fine tuned. Following observations were reported

  • 1. Pick up process is not smooth
  • 2. Multiple calls and followups are required to coordinate the pickups.
  • 3. Some customers have expressed concerns on the behaviour of the pickup drivers.
  • 4. No Clarity on the pickup time, status of whats happening after being pickedup, sometimes upto 3 days.
  • 5. Pickup service was recently revamped to engage the bigger customers, and the company is still in the process of tweaking the flow.


Solution: Design and development of the tracking application . The application starts from Enabling the customers to book a pickup schedule and track the shipment till delivery. For the pickup executive, the application provides vital information about the package size, weight, customer location, etc. For the backend executives, the application helps in locating and assigning the pickup trucks/executives. The solution interacts with multiple applications to give precise information on the shipment.

Results:
  • Pickup and tracking was moved to online, thus enabling the customer with the realtime status of their shipments.
  • Time to pickup and customer wait time was reduced considerably, and customer is well aware of the timelines.
  • Reduced the human intervention by nearly 80%, thus improving the efficiency significantly.
  • Significantly improved Customer Satisfaction
  • DS-Infotech

    Locations

    Bangalore:
    Head Office: No 28, Southend Road, Jayanagar, Bangalore-560011 Karnataka.
    Contact number: +91 629 006 5921
    info@ds-Infotech.com
    Pune:
    MIDC, Hinjewadi, Pune-411057, Maharastra.
    Contact number: +91 951 339 9965
    infopune@ds-Infotech.com
    Kolkata:
    Salt Lake, Kolkata-700091, West Bengal.
    Contact number: +91 951 339 9965
    infokol@ds-Infotech.com
    US:
    Mason Heights Lane, San Diego, CA, 92126, US
    Contact number: +1 619 509 6965
    infous@ds-Infotech.com